How to reach the help desk
Use the help button to search articles, consult the AI, or escalate to our team by email during office hours.
Updated
Finding answers fast
Every page has a help button. Use it to search through these articles, consult our AI assistant, or submit a request to the team. The assistant works best when you're logged in—it can then pull data from your own file (listings, orders, invoices, claims, notices) to walk you through what's happening on your account. It reads your data only to explain; it cannot execute changes and will never ask for passwords or payment details.
Getting a human response
Submit a request via the help button or head to /contact. You'll receive a ticket number and confirmation by email. Reply directly to that email thread with follow-up questions or new information—no need to start over.
Prefer to write first? Email launch@zinndigital.com. We work office hours Mon-Fri 08:00-20:00 UTC.
On the record
Ventry Launch is operated by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the AI assistant change my account settings?
- No. The assistant reads your file only to help you understand what's on record. It cannot modify listings, orders, or any account data.
- How long does it take to hear back from the team?
- We respond during office hours Mon-Fri 08:00-20:00 UTC. You'll get a ticket reference by email and can reply to that same thread.
- Where should I send general enquiries?
- Use the help button on any page, visit /contact, or email launch@zinndigital.com.