Sector file · 0 ventures
Customer service bots
Bots that answer customer questions, triage tickets and hand over to people when needed.
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| No ventures on file in this sector yet. | ||||||
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About Customer service bots
These products sit on a company's support desk, answering customers, sorting tickets and passing hard cases to staff. Buyers should check how the bot learns from existing help material, how it hands over to a human, and what it does when it does not know the answer.